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The data you are looking for could already be accessible online. Ontario shares many datasets online to increase transparency and accountability. Learn what information and records you can access through a Freedom of Information (FOI) request, including who to request the information and records from and how to file a request. They manage day-to-day coordination of FOI and EIR requests, in addition to several other duties. This describes how FOI requests are logged, tracked and managed. The case management system used to handle FOI and EIR requests is Microsoft PowerApps.

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This guidance provides information about how requests can be made, responded to, and times when information may be withheld. Before making a request, check previous responses in our FOI Disclosure Log or via the publication scheme, which sets out information that the council routinely publishes. Complex requests typically seek a high volume of material or require additional steps to process such as the need to search for records in multiple locations. Simple requests are typically more targeted and seek fewer pages of records. The time it takes to respond to a request will vary depending on the complexity of the request and any backlog of requests already pending at the agency.
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You can change your cookie preferences at any time. See the ICO guidance on disclosing information to the public securely for further information It is important to ensure that all staff receive training in the FOIA to ensure they understand their responsibilities and the importance of timely action in this area. You must publish a publication scheme, or make hard copies of information available at relevant locations or with public-facing teams such as the Patient Advice and Liaison Services (PALS). The ICO have produced a request tracking template which can be used for this purpose.

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The request relates to your organisation’s handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Subject Access Requests (SARs). These can be used as a quick reference guide in case future requests for the same information come in. You should keep a copy of the request and response for future reference and note any of your responses that are published on gov.uk or 3rd-party websites. Wilful and deliberate action that takes place after a request has been received to prevent the disclosure of records and information is a breach and can lead to regulatory action by the ICO. If you are refusing to provide information on the grounds of an exemption, including refusing to confirm or deny whether information is held, you need to send the requester a refusal notice explaining why, within the appropriate time frame.

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• A request can be made in the name of an organisation, or by one person, such as a solicitor, on behalf of another.
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In this case, we will endeavour to agree a way forward to bring the request below 18 hours. However, if we estimate the cost of locating, retrieving, and extracting the information will take more than 18 working hours, your request could be chargeable. Please browse the following resources before making a new FOI request. You can find information on lots of subjects, such as mapping information, OS historic archives, as well as OS public statistics.

Some of the organisations and professions in this list, such as dentists and opticians, may provide NHS services as well as private services. Some sensitive information is not available to members of the public. You can change your cookie settings at any time. Under the Freedom of Information Act you can request that we make available to you any information held by the council.
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If the requester has submitted their request via a 3rd-party website such as What do they know? See the ICO guidance on disclosing information to the public securely for further information. Refusal notices should be written in plain English, avoiding jargon and abbreviations where possible, so that they can be understood by the requester. Before disclosing any information, you should consider whether information which is already publicly available could be linked to the information you are about to disclose, and whether this would cause the information to fall under an exemption.
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Any relevant hard copy information about your services should inform people of how they can make FOI requests. You will need to provide details for the various channels through which someone can make a request, such as postal address, online form, and email address. Organisations can state their preferred method of contact for FOI requests but may not limit contact to this method. A request can be made in the name of an organisation, or by one person, such as a solicitor, on behalf of another. Anyone can request recorded information held by your organisation via the FOI route. Information relating to staff that is not personal data and does not identify a person, such as the number of nurses employed by the organisation, could be disclosed.